Things to try:
- Take a look through the faq’s to see if this is something that has been solved before. Most problems and questions are answered here.
- Switch to a default WordPress theme and see if the problem is still there.
- Turn off all plugins and see if the problem goes away.
I try to reply to all emails and support requests within 24 hours, but sometimes (especially if you have a complex problem) it may take me a bit longer.